At Partyformworks (“we,” “us,” or “our”), accessible at www.partyformworks.com, we respect your privacy and are committed to protecting the personal information of our customers throughout Europe. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal data when you browse our website, purchase digital templates, or communicate with our customer support team.
Our business is operated by WEB GODS EOOD in Bulgaria. We process personal information in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR), where applicable.
1. Data Controller & Business Information
For the purposes of applicable data protection laws, the data controller responsible for determining how and why your personal data is processed is:
- Brand Name: Partyformworks
- Registered Company: WEB GODS EOOD
- Company Registration Number: 207244735-BG207244735
- Website: www.partyformworks.com
- Contact Email: templ@partyformworks.com
- Telephone: +359 899655666
- Business Address: Orbita, ul. “Anton Marchin” 51, 6000 Stara Zagora, Bulgaria
- Country of Operation: Bulgaria
If you have questions about this Privacy Policy or how your information is handled, you may contact us using the details listed above.
2. Personal Information We Collect
We collect information necessary to operate our online store, process purchases, provide digital products, and respond to customer requests. The categories of information we may collect include:
- Identity & Contact Information: Your name, email address, billing details, and other information you voluntarily provide during checkout or when contacting us.
- Order & Purchase Information: Products purchased, order references, transaction status, purchase dates, and relevant order history.
- Payment-Related Information: Payment confirmation, transaction identifiers, and related billing records. Complete payment card details are handled by our payment processor rather than stored on our website servers.
- Customer Communications: Messages, questions, feedback, and supporting information you send to templ@partyformworks.com.
- Technical & Website Usage Data: IP address, browser type, device information, operating system, access timestamps, and website interaction data where collected through security logs, cookies, or similar technologies.
- Preference & Cookie Information: Cookie choices and relevant website preferences, subject to applicable consent requirements.
We do not intentionally request sensitive personal information unless it is necessary for a specific purpose and there is a valid legal basis for processing it.
3. Purposes & Legal Bases for Processing
We process personal data only where an applicable legal basis permits us to do so. Depending on the circumstances, our processing activities may rely on the following grounds under the GDPR:
- Contract Performance: To process orders, provide access to purchased wedding, party, holiday, and celebration templates, deliver order confirmations, and provide purchase-related support.
- Legitimate Interests: To maintain website security, prevent fraudulent transactions, troubleshoot technical issues, improve website operations, and protect our legal interests, provided these interests do not override your rights and freedoms.
- Legal Obligations: To comply with applicable tax, accounting, consumer protection, and other statutory requirements.
- Consent: To use non-essential cookies or process information for other purposes where your consent is legally required.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
Where we rely on contractual necessity or a legal obligation, certain information may be required to complete a purchase or meet our legal responsibilities. If you do not provide the necessary information, we may be unable to fulfill the relevant order or request.
4. Payment Processing & Stripe
Partyformworks uses Stripe as a third-party payment processor to facilitate secure online transactions.
When you make a purchase, relevant payment and transaction information is transmitted to Stripe for payment authorization, processing, fraud prevention, and related compliance activities.
- Stripe processes payment information in accordance with its applicable privacy documentation and legal obligations.
- We may receive transaction confirmations, payment status, limited payment method information, and transaction references necessary to manage your order.
- We do not intentionally store complete payment card numbers or full payment authentication credentials on our own website servers.
- Payment processing may involve additional verification or security checks where required by the payment provider.
Stripe may act as an independent data controller for certain processing activities. Please consult Stripe’s official privacy policy for further information about its processing practices.
5. Disclosure of Personal Information
We do not sell or rent personal information to third parties. We may disclose relevant information to trusted recipients where necessary for the purposes described in this policy.
These recipients may include:
- Payment Service Providers: Stripe, for payment processing, transaction verification, and fraud prevention.
- Website Hosting & Infrastructure Providers: Providers that maintain our website, servers, storage, and technical systems.
- Digital Delivery & Technical Service Providers: Services necessary to make purchased templates available, operate download functionality, or send transactional emails.
- Professional Advisers: Accountants, legal advisers, or other professionals where their assistance is reasonably necessary.
- Public Authorities & Legal Recipients: Government agencies, courts, regulators, or law enforcement authorities where disclosure is required or legally permitted.
We seek to limit disclosures to the information reasonably necessary for the relevant purpose. Where third-party service providers process personal data on our behalf, appropriate contractual and security measures are used as required by applicable law.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and protect our legitimate interests.
Our retention approach generally includes the following:
- Order & Customer Records: Retained for the period needed to manage purchases, provide customer support, handle complaints, and meet applicable legal requirements.
- Financial & Accounting Records: Retained for the statutory periods required under applicable Bulgarian and European tax and accounting laws.
- Customer Support Emails: Retained for as long as necessary to respond to inquiries, maintain relevant business records, and address potential disputes or legal claims.
- Technical & Security Logs: Retained for a limited period appropriate to website security, troubleshooting, and the detection of suspicious activity, unless longer retention is necessary to investigate an incident.
- Consent & Cookie Records: Retained for the period necessary to document consent choices and demonstrate compliance with applicable requirements.
Retention periods may vary depending on the type of record, the circumstances of the transaction, and any applicable legal requirements. When personal data is no longer required, we will delete it or anonymize it where appropriate, subject to lawful retention exceptions.
7. Your Data Protection Rights
Depending on your location and the applicable law, you may have the following rights regarding your personal data:
Rights Under the GDPR
Where the GDPR applies, you may have the right to:
- Access: Request confirmation of whether we process your personal data and obtain a copy of that data.
- Rectification: Request correction of inaccurate or incomplete personal information.
- Erasure: Request deletion of your personal data where the legal requirements are satisfied.
- Restriction: Request that we limit certain processing activities in circumstances provided by law.
- Data Portability: Receive certain personal data you have provided in a structured, commonly used, machine-readable format, where the legal conditions apply.
- Object: Object to processing based on legitimate interests, including direct marketing where applicable.
- Withdraw Consent: Withdraw consent for processing activities that rely on your consent.
- Lodge a Complaint: Submit a complaint to a competent data protection supervisory authority if you believe your rights have been infringed.
These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain certain transaction records to meet statutory accounting obligations even after receiving a deletion request.
To exercise your rights, contact us at templ@partyformworks.com. We may need to verify your identity before responding.
8. International Data Transfers
Partyformworks operates in Bulgaria and primarily serves customers throughout Europe. However, some of our third-party service providers may process personal data in countries outside the European Economic Area (EEA).
Where personal data is transferred to a country that does not provide an applicable level of data protection under European law, we will rely on an appropriate transfer mechanism where required. Depending on the circumstances, this may include an adequacy decision, European Commission Standard Contractual Clauses, or another legally recognized safeguard.
Information about relevant safeguards may be requested by contacting us at templ@partyformworks.com, subject to applicable legal restrictions.
9. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
These measures may include access restrictions, website security controls, secure communications, and the use of reputable third-party payment processing services.
No website, electronic transmission, or storage system can be guaranteed to be completely secure. Nevertheless, we take appropriate steps to manage security risks and respond to potential incidents in accordance with applicable legal requirements.
10. Cookies & Similar Technologies
Our website may use cookies and similar technologies to support essential website functionality, remember user preferences, understand website performance, and improve the browsing experience.
Where required by law, non-essential cookies will only be activated after you provide the necessary consent. You may be able to manage your preferences through the cookie banner or available cookie settings.
Essential cookies may be used where necessary to provide a service you have requested or to ensure the secure and functional operation of the website. Additional information about cookie categories, purposes, and retention periods is provided in our Cookie Policy.
11. Children’s Privacy
Our website and digital templates are intended for general customers planning weddings, parties, holidays, and other celebrations. Our services are not specifically directed at children, and we do not knowingly collect children’s personal information when it is unnecessary for our business purposes.
If you believe a child has provided personal information to us without an appropriate legal basis, please contact templ@partyformworks.com so that we can review the situation and take appropriate action where required.
12. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, website functionality, service providers, or legal obligations change.
Any revised version will be published on www.partyformworks.com with an updated effective or revision date where appropriate. We encourage customers to review this page periodically to remain informed about how their personal information is handled.
13. Contact Us About Privacy
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or need further information about our handling of personal data, please contact us using the details below.
Partyformworks — Privacy Inquiries
- Email: templ@partyformworks.com
- Telephone: +359 899655666
We will review privacy-related requests and respond within the timeframe required by applicable law.
