Welcome to Partyformworks (www.partyformworks.com). This Refund and Cancellation Policy explains the conditions under which customers may cancel orders or request refunds for digital templates purchased through our website.
Our products are designed for weddings, parties, holidays, and other special occasions. By placing an order, you acknowledge this policy, subject to any mandatory consumer rights and protections applicable to your purchase.
1. Digital Product Policy
Partyformworks provides digital templates intended to help customers prepare invitations, event announcements, party materials, and other celebration-related designs.
- Electronic Delivery: Products are supplied digitally through the download method, electronic files, or access instructions specified for the relevant product.
- No Standard Physical Returns: Digital products do not require physical return shipping or carrier tracking numbers.
- Product Information: File formats, editing capabilities, included materials, and delivery methods may vary by product. Customers should review the relevant product description before completing an order.
Our digital delivery process is intended to provide convenient access to purchased templates without the need for physical shipment.
2. Order Cancellation
If you wish to cancel an order, please contact our customer support team as soon as possible at templ@partyformworks.com.
- Before Digital Delivery Begins: If your order has not yet been fulfilled, you may request cancellation. We will assess your request in accordance with our applicable refund policy and legal obligations.
- After Digital Delivery Begins: Cancellation eligibility may depend on the delivery status, the nature of the product, the consent obtained during checkout, and the statutory rights applicable to your purchase.
- Cancellation Requests: Please include your order number, the email address used at checkout, and the reason for your request so that we can locate your transaction and respond efficiently.
Submitting a cancellation request does not automatically guarantee a refund. Each request will be reviewed according to the circumstances and applicable law.
3. EU Consumer Right of Withdrawal for Digital Content
Customers residing in the European Union generally benefit from a statutory 14-day withdrawal period for many online purchases. Specific exceptions may apply to digital content that is not supplied on a tangible medium.
Where Partyformworks offers immediate digital delivery, the right of withdrawal may be lost once delivery begins only if the applicable legal requirements have been fulfilled. These requirements generally include the customer’s prior express consent to begin supplying the digital content during the withdrawal period and acknowledgment that the right of withdrawal will be lost as a result.
Where required, the relevant consent and acknowledgment will be requested during checkout.
Important Notice: Purchasing or downloading a digital template does not automatically remove every statutory right to withdraw or obtain a refund. The applicable exception depends on the circumstances of the transaction and compliance with the relevant legal requirements.
Nothing in this policy limits mandatory consumer rights that cannot lawfully be excluded.
4. Refund Eligibility & Exceptions
Refund requests are assessed individually, taking into account the product purchased, delivery status, the reason for the request, and applicable consumer protection laws.
Where legally applicable, the following circumstances may qualify for a refund or another appropriate remedy:
- Duplicate Payment: If the same order is charged more than once because of a verified payment processing error, we will investigate and refund any confirmed duplicate charge.
- Digital Product Not Received: If a purchased template is not made available because of a verified technical failure on our side, we will take reasonable steps to provide access. If the issue cannot be resolved within a reasonable timeframe, an appropriate refund or other remedy may be available.
- Corrupted or Inaccessible Files: If a file is defective, cannot be accessed, or does not function substantially as described, please contact us so that we can investigate and provide an appropriate solution under applicable law.
- Product Not as Described: If the delivered product materially differs from its advertised description, you may be entitled to a remedy in accordance with applicable consumer protection requirements.
For digital content that has been supplied correctly and for which the applicable legal requirements for an exception to the withdrawal right have been satisfied, a change of mind may not entitle the customer to a statutory withdrawal refund.
However, this does not affect any mandatory rights relating to defective, non-conforming, or improperly supplied digital content.
5. Incorrect Information & Customer Assistance
If you entered an incorrect email address or encounter a problem with your order, please contact us promptly at templ@partyformworks.com.
To help us investigate, please provide:
- Your order number or transaction reference.
- The email address used when placing the order.
- The name of the purchased template.
- A brief description of the issue.
Where possible, our team will help correct order details, restore access to purchased files, or explain the available options. Changes to a completed digital product may depend on the product’s features and the scope of the original purchase.
If you experience a payment or delivery issue, we encourage you to contact us so that we can investigate it. This request does not restrict your right to contact your payment provider or exercise any legal remedies available to you.
6. Payment Disputes & Transaction Verification
Partyformworks seeks to resolve genuine payment and delivery concerns fairly and promptly.
If a charge appears incorrect, duplicated, or unrecognized, please contact us at templ@partyformworks.com so that we can review the relevant transaction. You may also contact your bank or payment provider where appropriate.
Payments may be processed by third-party providers, including Stripe. Where a payment dispute arises, we may provide relevant transaction records to the payment processor or financial institution for investigation, subject to applicable privacy and data protection laws.
Records may include order confirmations, payment references, delivery status, relevant customer correspondence, and technical records reasonably necessary to investigate the dispute.
We do not prohibit customers from raising legitimate disputes or exercising their statutory rights. Any review of a payment dispute will be handled according to the relevant circumstances and applicable law.
7. Refund Processing
Once a refund has been approved, it will generally be returned through the original payment method where practicable and permitted by the payment provider.
The time required for the funds to appear in your account may depend on your bank, card issuer, or payment service provider. We will provide relevant confirmation when the refund has been processed.
If the original payment method is no longer available, please contact us to discuss an appropriate lawful alternative.
8. Contact Information
For questions about this Refund and Cancellation Policy, order cancellations, payment concerns, or digital product access, please contact our customer support team.
- Registered Company: WEB GODS EOOD
- Company Registration Number: 207244735-BG207244735
- Website: www.partyformworks.com
- Official Support Email: templ@partyformworks.com
- Telephone: +359 899655666
- Business Address: Orbita, ul. “Anton Marchin” 51, 6000 Stara Zagora, Bulgaria
Please include your order details when contacting us about a specific purchase. We aim to respond to customer inquiries within 24 hours.
Thank you for choosing Partyformworks. We are committed to handling order concerns transparently and treating customer requests in accordance with our published policies and applicable consumer protection laws.
